Patient Accounts / Customer Service

Eagle County Health Service District is committed to providing a complete service to our customers. After your transport by the ambulance, our business office will assist you in processing the necessary paperwork to ensure prompt payment from your healthcare insurance company. We are also committed to helping those without insurance, to enable them to make affordable monthly payments to pay their bill.

Sandy, Veronica and Elaine are committed to providing a complete service to our customers.

MEDICARE:
The patient will receive an initial bill for your information and medical files. We will submit all ambulance service claims for Medicare patients. All Medicare claims are filed electronically to ensure prompt processing. Once ECHSD has received payment from Medicare and we have written off the agreed amount with Medicare, we will be happy to submit a claim to a secondary insurance for the patient as well. This process can take 2 to 3 months to complete, so a Medicare patient may not receive a final bill for any remaining amount due (after Medicare and secondary insurance has processed and paid their portions) for quite a while! Don’t be surprised if, down the road, you receive a final statement from us, but don’t be alarmed… it’s usually a pretty minimal amount due.

Please note: Medicare patients must have Medicare Part B for ambulance services to be paid.

PRIVATE INSURANCE CLAIMS:
ECHSD does not participate with any insurance companies; however we are happy to submit a standardized claim for you to your insurance company. What your insurance company will pay depends on your policy (ie: deductibles, the insurance company’s standardized amount they will pay for a specific service, etc.) Please watch for your Explanation of Benefits (EOB) from your insurance company, which will explain what amount they have paid toward the ambulance charges. Any amount remaining after the insurance has paid their portion will be reflected on the next monthly bill, and is the responsibility of the patient. Any amount not paid by insurance is the responsibility of the patient.

BLUE CROSS/BLUE SHIELD INSURANCE:
As we said before, we do not participate with any insurance companies, but most insurance companies will mail their payments to us to apply to your bill. Blue Cross/Blue Shield will NOT mail their payment to us; rather they will mail the check for what they will pay to the PATIENT. Please deposit this check and write a check to us for the total amount due.

PAYMENT FOR SERVICES:
If the patient does not have insurance coverage for ambulance transportation, payment is the responsibility of the patient. We will be happy to set up a monthly payment plan for you… please just give us a call!